Saturday, March 14, 2009

Unsolicited Callers

Out of boredom tonight I googled my work's number, curious to see what the people we call thought about my calling them on 800notes.com, and after reading it, I wanted to set a few things straight for those who don't work in a call centre.

Myth #1: I am calling you because I enjoy annoying you.
Fact: I call you because it's my job, I do it so I can pay my rent.

Myth #2: I call you during dinner on purpose.
Fact: People eat dinner at a wide range of times, I am not psychic, I don't know when you personally sit down to eat.

Myth #3: You can report me for calling you if you are on the national do not call list.
Fact: The Do Not Call list does not apply to organizations that are not selling anything, however if you feel what I am doing is inappropriate you may report me to the MRIA or the CRTC.

Myth #4: Yelling obsenities or saying that you are busy will make the calls stop.
Fact: The people who work in call centres are human too and for the most do not enjoy being yelled at. Yelling may result in an early morning weekend callback. If you don't wish to be called again politely say "take me off your list" and it will be done. It's pointless to call someone who doesn't want to participate anyway.

Myth #5: We are all automated answering machines and not real people.
Fact: We follow a script that we may have said several hundred times before, it all becomes very routine. While we are human, everything becomes very robotic over time.

Well, that's enough of that pointless rant. I'm bored of this.

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